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Customer Service & Communications (CSC)

Customer Service & Communications (CSC) ensures Calgarians understand and are aware of City news, programs and services through communications, marketing, social media, media relations, mobile apps and 311 support. Our award-winning campaigns and initiatives have helped create dialogue between citizens and The City.

CSC consists of: 311/Citizen Services, Corporate Marketing & Communications, Corporate Web Services, Creative Services and Engagement & Communication Partner Services. A communications strategy is implemented for each campaign, incorporating the entire cycle of communications: research, citizen engagement, creation of content, graphic design, web and digital development, campaign evaluation and measurement.

About CSC

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