Water outages and main breaks

Under normal circumstances, water main breaks are repaired, and water is back on within 48 hours. We prioritize breaks based on factors such as the risk of property damage, impact to critical facilities (like hospitals or schools) and the number of customers out of water.

The time it takes to fix a break varies due to several factors including the size of the break, digging in frozen ground, how quickly the break can be located, and the current weather conditions.

To ensure you have water for drinking, cooking, and flushing we recommend everyone keep an emergency supply of water on hand. Learn more about preparing your 72-hour emergency preparedness kit.

We know you rely on us to provide reliable access to clean and safe water. When outages happen, we work to notify you and restore service as quickly as possible.

Call 311 when:

  • Your water is not working, and you have not been notified of an outage.
  • You see water coming up through or pooling in the grass, road or sidewalk.

Current main breaks and water outages

Note: Our priority is to repair a break and restore water service. Outages are added to this list and information updated as crews are able. Please call 311 to report or if you have concerns about a water outage. 

Frequently asked questions

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