Reporting snow and ice concerns
What, when and how to report snow concerns
Roads, cycle tracks and on-street bike lanes
The City’s snow priority plan is how we respond to the snow. It sets out what we do, and when we do it before, during and after a snowfall. Please refer to the plan before reporting concerns. Provincial highways such as Stoney Trail, Deerfoot Trail and Tsuut’ina Trail / Southwest Ring Road are managed by the province
Do
USE the “Snow and Ice on Road” Service Request for:
- Impassable roads due to snow/ice or flooding, despite driving to the conditions (e.g. slowing down, leaving more room to stop)
- Cycle tracks or on-street bikeways
- Snow/ice hanging from a Plus 15 walkway
- Snow fence maintenance or installation requests
- Damaged Snow Angel sign
Don't
Do NOT use the “Snow and Ice on Road” Service Request for:
- Windrows – our crews work to limit the snow debris left by a plow. If a windrow limits access to private driveways or on-street parking, citizens may choose to clear it at their convenience.
- Deerfoot Trail, Stoney Trail and the Southwest Ring Road/Tsuut’ina Trail are managed by the province – visit 511 Alberta Road Report for current road conditions on these roads.
Calgary’s Provincial Highways
Snow operations on Stoney Trail, Deerfoot Trail and Tsuut’ina Trail/Southwest Ring Road are managed by the province of Alberta. Visit 511 Alberta Road Report for current road conditions or report a concern:
- DEERFOOT TRAIL and STONEY TRAIL (Provincially maintained)
This includes the main roadway, ramps, overpasses, bridges, underpasses and exits.- Deerfoot Trail - refer to Carmacks at 403-543-8750
- Stoney Trail North (16 Avenue N.W. to 17 Avenue S.E.) - refer to Carmacks at 403-543-8750
- Stoney Trail South (East of Macleod Trail to 17 Avenue S.E.) - refer to Chinook Operations at 1-877-898-7623
- Stoney Trail South (Macleod Trail and west to Glenmore Trail S.W.) - refer to Alberta Highway Services (AHSL) at 1-877-300-1605
Sidewalks beside private property
The City snow clearing bylaw requires property owners to clear the sidewalk alongside private property within 24 hours of a snowfall ending. It also sets out where to pile snow shovelled from the sidewalk.
Please note:
- Sidewalk reports can only be processed with an exact street address and after the 24-hour grace period has passed.
- Our crews work to limit the amount of snow a plow pushes onto a sidewalk. But it does happen. It's the adjacent property owner's responsibility to re-clear the sidewalk as needed.
Do
USE the “Snow on Sidewalk Adjacent to Private Property” service request for:
- Sidewalks bordering private residential or business property not cleared within 24 hours of a snowfall ending
- An injury from slipping or falling on a sidewalk as a result of a property owner not complying with the bylaw
Don't
Do NOT use the “Snow on Sidewalk Adjacent to Private Property” service request for:
- City-maintained sidewalks – see the snow clearing map for pathways, bikeways and sidewalks.
- Snow/ice on walkways between houses – walkways are not maintained over winter.
- Sidewalks beside a public or private school – the school is responsible for clearing.
- Snow around community post office boxes – Canada Post is responsible for clearing.
City-maintained pathways, sidewalks and parks
The City clears snow and ice from 750 km of pathway and some sidewalks. See the snow clearing map before reporting concerns to see if the area is maintained by The City.
Do
USE the service requests for snow and ice concerns on:
- a City-cleared pathway – use the Snow and Ice on City Pathways service request
- a City-maintained sidewalk – use the Snow and Ice on Road service request
- a roadway or parking lot within a City park – use the Snow and Ice in Park service request
- cycle track or on-street bikeway – use the Snow and Ice on Road service request
- Calgary Transit property – use the Snow on Transit Property service request
Don't
Do NOT use the service request to report for snow and ice concerns on:
- Walkways between houses – The City does not maintain walkways.
Calgary Transit property
Calgary Transit clears snow and ice from its properties in priority order.
Do
USE the “Snow on Transit Property” service request for snow and ice concerns:
- on an LRT platform, ramp or stairway – provide LRT station name
- blocking access to a bus shelter or bus stop – provide the four-digit Teleride (bus stop) number
- creating safety hazard at a Park and Ride lot – provide LRT station name
Don't
Do NOT use the “Snow on Transit Property” service request for:
- Calgary Transit route or schedule inquiries – visit calgarytransit.com or call 403-262-1000
Other concerns
To report a concern not listed above, please use the "Other report" or call 311 to speak with an agent. For Calgary Transit-related inquiries, call 403-262-1000.
Report snow and ice concerns
Online
Click on the 311 service request button that best fits your snow and ice concern. Provide as much detail as possible and the exact address or location description.
Mobile app
Download the 311 app to report your snow and ice concerns on the go.
By phone
Don’t have online access? Call us at 311.
Note: 311 agents need the same details required for online reporting.
Snow and ice clearing update
Find out what we’re working on and what you need to know during and after a snowfall.