Water Utility: Customer services and water rates

Water utility rates and service charges are set at the lowest amount possible to deliver current services and expand, upgrade, repair and maintain the infrastructure so we can ensure:

  • Clean, safe water is there when you turn on your tap.
  • Your wastewater is taken away, cleaned and treated.
  • Stormwater is collected to reduce the risk of flooding and keep our rivers clean.

Questions about rates?

Find details on rates and service charges below. For more information on how The City sets rates and service charges, see Understanding Your Water Utility Bill & Water Rates.

Customer service

Need help reading your water bill?

For information on the rates and service charges on your bill, visit Understanding Your Water Utility Bill & Water Rates.

Questions or concerns about your water utility bill?

Please visit the ENMAX Customer Care Centre or contact 310-2010. ENMAX is The City's contracted customer care, billing and meter reading provider.

Need a new account?

See how to set up a new water account, visit Accounts and Billing.

  • Residential

    Attached or detached homes with an individual water meter or attached homes with less than five units with a shared water meter.

    Learn more about water rates and charges​.

    Residential Water Accounts

  • Multi-family

    Multi-family residences with more than five units that share a water meter and all apartment buildings.

    Learn more about water rates and charges.

    Multi-family Water Accounts

  • Business

    Business and commercial customers.

    Learn more about water accounts, meters, rates, effluent metering and the wastewater surcharge program.

    Business Water Accounts

  • Lake Communities

    For community or homeowner associations who use City water to supplement filling and topping up of privately managed lakes.

    Lake Community Accounts

  • Bulk Water

    For customers who pay to access a City filling station in order to fill a vehicle or other container with potable water.

    Bulk Water Accounts

  • Septage Hauling

    For customers who transport wastewater, septage, fats, oils, grease (FOG) or residue by vehicle to a designated site for disposal to the wastewater system.

    Septage Hauling Accounts

Water Utility Bylaw 40M2006, Wastewater Bylaw 14M2012 and Stormwater Bylaw 37M2005 can be found by searching our Bylaw Library.

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