Renewal rights exist when a group has a booking each year for the same time period, on the same day of the week.

Renewal bookings are based on an organization’s historical use at each individual facility for the previous two years. 2020 and 2021 will not be included in renewal reviews, as the COVID-19 pandemic affected the ability of many organizations to offer sport activities.

• To qualify for playfield renewal rights, you must have a booking of: a minimum of 5 dates at one playfield for the same time period, on the same day of the week, for consecutive weeks. (Example: minimum of 5 bookings at one playfield, Wednesday evenings from 7:00 p.m. – 8:00 p.m. for 5 consecutive weeks).
• Renewal bookings are based on your organization’s previous booking of an individual playfield on a session-to-session basis (example: Fall renews to Fall, Winter renews to Winter).
• If you delete dates from your renewal permit resulting in less than 5 bookings, or resulting in your bookings becoming non-consecutive each week, you may lose your renewal rights.
• It takes 2 years to establish a renewal and 2 years to lose a renewal. This allows established renewal groups some flexibility for unforeseen circumstances. If a group falls below the 5 dates booking minimum for 2 years in a row, the renewal is lost.
• Renewal bookings in 2022 prioritize organizations with bookings in 2019 or before, to allow organizations who were unable to renew their spaces due to the pandemic opportunity to continue their relationship with The City.
• Established renewals are groups who have booked a minimum of 2 years in a row. If your booking is considered a renewal, you will automatically receive a renewal permit the following session. You will not have to apply for the space, and you will be given the option to cancel the renewal permit without charge.
• New renewals are groups that have qualified for renewal status for the first time. These groups are offered a renewal if there are no operational or historical booking conflicts.
• Special events, tournaments and track meets do not qualify for automatic renewals.

For questions about renewals, contact facilitybookings@calgary.ca.  

Our rental terms and conditions apply to all field users. You’ll be asked to accept them during the applications process.

Your permit must be onsite during any and all of your bookings to avoid any confusion. Your permit is proof of your rental to anyone who may need to see it.

Permits are only valid for the date, time and location specified on the reservation receipt. The City of Calgary does not post reservation notices at park or field locations. If a non-permitted user is occupying the site, the permit holder should show proof of reservation. If the non-permitted user refuses to vacate the field, please contact City staff if available on site, or call 311 and request a bylaw officer to be dispatched.

The facility permit holder (applicant/renter) is expected to adhere to the Rules & regulations governing fields in order to ensure both the safety of participants and the preservation of The City facility. As the permit holder, it is your responsibility to ensure that every player, team official, parent of players (for youth organizations), and spectator is aware of the conditions of use/regulations.

The City collects personal information through the rental application process under authority of the:

• Facility Booking Policy and Procedure
• Facility Use Agreement
• Freedom of Information and Protection of Privacy Act, section 33(c)

We use your information only to contact you about your rental application and permit as required.

For five or less dates booked: payments are due immediately.

Spring renewal permits (start date between April 15 – June 30): payments are due 30 days prior to the start date on the permit. Spring renewal permits that are unpaid by this date will be cancelled.

For more than five dates and Summer and fall renewal permits: payments are due 30 days prior to the start date on the permit. Rental permits may be cancelled for non-payment if unpaid by the specified due date.

We accept:

• Credit cards - Visa, MasterCard and American Express. Pay by phone during regular business hours, or online using the same email address listed on your rental permit.
• Visa debit cards - Pay by phone during regular business hours, or online using the same email address listed on your rental permit.
• Cash - Customers may pay with cash or debit at recreation facilities.
• Cheques – Payable to The City of Calgary. Mail to:
  The City of Calgary Recreation MC #68
  P.O. Box 2100, Stn M #68,
  Calgary, AB, T2P 2M5.

Your permit is your official invoice.

We'll refund a cancelled booking when notified at least 30 days before the rental date. A $10.50 administration fee applies. Other conditions apply to groups with renewal rights.

• E-class fields are non refundable after April 15th of the current year.
• No refunds are given for inclement weather/rainouts (*exception – tournaments).
• Rain out or inclement weather refunds for tournaments will be processed when the renter contacts Facility Bookings at 403-268-3800 (option 2) no later than the next business day after your event.
• Refunds for tournament rain outs will be less the 25% deposit and tournament or day camp administration fee.
• Regular bookings (Pick Up's) and renewal bookings do not qualify for inclement weather or rain out refunds.

A $10.50 administration fee also applies to changing a rental permit. The fee covers up to 10 changes per permit, per change submission. Submit cancellations or changes to Facility Bookings:

• Online, using your Barcode and Account PIN
• Phone: 403-268-3800 extension 2
• Email: facilitybooking@calgary.ca