Canada Post
Operations during Canada Post mail disruption
The City of Calgary has made the following arrangements to ensure the continuity of customer service and business operations during disruption in postal services.
Many City of Calgary services are online. Online payments are accepted for some of these services, such as parking tickets, animal licences and home improvement project permits.
On this page:
- Payments to The City
- Transit passes and tickets
- Property and business assessment
- Payment of animal licences
- Planning and development inquiries
- Utility bill inquiries
- City payments to suppliers
- City deliveries
- Public hearing and quasi-judicial board submissions
- Fair Entry applications and notification letters
- Parking permits and parking tickets
- Calgary Police Service – photo enforcement tickets
Payments to The City
Normal payment deadlines apply.
Banks and financial institutions
Payments can be made at most banks either in person or through the banks online or telephone banking systems for:
- Utility bills
- Property and business taxes
- Animal licences
- Corporate invoices
The Municipal Building – in person (cashier)
Payments can be made at The City of Calgary Municipal Building for:
- ENMAX bills
- Property and business taxes
- Animal licences
- Transit passes and tickets
- Seniors bus passes
- Low income and low income seniors bus passes
- Parking tickets
- Corporate invoices, other accounts payable
In person (cashier):
Municipal Building
Location: 3rd Floor, 800 Macleod Trail S.E.
Hours of operation: Monday to Friday, 8 a.m. to 4:30 p.m.
We accept cash, cheque or Interac only.
The City’s “drop box”
Municipal Building
Location: 3rd Floor, 800 Macleod Trail S.E.
Hours of operation: Monday to Friday, 6 a.m. to 6 p.m.
24-hour payment depository
Location: outside wall of The Calgary Municipal Building, 3 Street S.E.
Hours of operation: anytime
Tax advisory services
Municipal Building
Location: 3rd Floor, 800 Macleod Trail S.E.
Hours of operation: Monday to Friday, 8 a.m. to 4:30 p.m.
Transit passes and tickets
Transit passes and tickets can be purchased in person at:
- Customer Service Centres
- City Hall Cashiers
- Convenience and grocery stores (look for the sign on the front entrance indicating that they sell Calgary Transit fare products).
Transit passes and tickets, including low income and senior passes, can be also used on My Fare, our mobile ticketing app. It’s a great option if you’d like to purchase your pass online.
Seniors bus passes
Can be purchased in person at:
- CT Customer Service Centre – Centre street platform
Location: 125 - 7 Avenue S.E.
Hours of operation: 10 a.m. - 5:30 p.m., Monday to Friday
- CT Customer Service Centre – Bow Parkade
Location: 234 - 7 Avenue S.W.
Hours of operation: 10 a.m. - 5:30 p.m., Monday to Friday
- City Hall cashiers
- Village Square Leisure Centre – Low Income Seniors pass only
Low income bus passes
- CT Customer Service Centre – Centre street platform
Location: 125 - 7 Avenue S.E.
Hours of operation: 10 a.m. - 5:30 p.m., Monday to Friday
- CT Customer Service Centre – Bow Parkade
Location: 234 - 7 Avenue S.W.
Hours of operation: 10 a.m. - 5:30 p.m., Monday to Friday
- City Hall Cashiers
- Village Square Leisure Centre
Property and business assessment
Request for information forms
Most property owners (or their authorized representative) can respond to a request for property information online by following the instructions here: Assessment Request for Information (ARFI).
Payment of animal licences
Licences and animal tags are being held at the Animal Services Centre for mailing. If you need them urgently, please visit us in person.
In addition to the above payment methods:
Online
Submit payments at pets.calgary.ca.
By phone
To obtain a new cat or dog licence by phone please call 311 from within Calgary or call 403-268-CITY (2489) from outside of Calgary.
Payment is accepted using VISA, MasterCard or American Express credit cards.
Note: If you wish to pay using a pre-paid credit card, please ask the 311 operator to transfer your call to Animal Services.
In person
Animal Services
Location: 2201 Portland St. S.E.
Hours of operation: Monday to Friday, 10 a.m. to 6 p.m.
Saturdays and Sundays, 10 a.m. to 4 p.m.
We accept cheque, cash, debit or credit card.
Planning and development inquiries
Home improvement project permits and business licences
Online
You can apply and pay for home improvement project permits that might require City approvals at www.calgary.ca/myHome. You can also apply online for your business licence and related permits online at www.calgary.ca/mybusiness.
In person
Planning Services Centre
Location: Municipal Building, 3rd Floor (800 Macleod Trail S.E.)
Hours of operation: Monday – Friday, 8 a.m. to 4:30 p.m.
Or contact: 403-268-5311
Utility bill inquiries
ENMAX, Water Services, and Waste & Recycling Services
For all utility account inquiries, including your current account balance, payment due date, and amount and day of last payment visit ENMAX.com for self-serve options.
By phone: Contact ENMAX Customer Care Centre at 403-310-2010. Please have your account number available.
Copies of utility bills
Customers can sign up to access electronic copies of their utility bill at ENMAX.com or request a paper copy by visiting The City’s cashier on the third floor of the Calgary Municipal Building, 800 Macleod Tr. S.E., from 8 a.m. to 4:30 p.m., Monday to Friday.
City payments to suppliers
Call the Accounts Payable section of Finance at 403-268-2750, or contact APHelp@calgary.ca about outstanding payments to suppliers. Arrangements for suppliers to pick up City cheques can then be confirmed.
Note: Picture ID will be required for cheque pickup.
City deliveries
The City will maintain its deliveries of critical material to Calgarians and businesses. For key deliveries, The City has arranged to work with external distribution services or courier companies. Where a delay in delivery will not have a major impact, it will be held back and re-assessed on an ongoing basis. Where appropriate, we will use fax and email.
Public hearing and quasi-judicial board submissions
Public hearing submissions
Citizen submissions concerning a matter being discussed at a public hearing may be hand delivered or couriered to:
- 700 Macleod Trail S.E., Calgary, Alberta, T2G 2M3.
- Faxed to: 403-268-2362,
- Emailed to: cityclerk@calgary.ca.
Quasi-judicial board submissions
Submissions to the Assessment Review Board (ARB), Subdivision and Development Appeal Board (SDAB) and the Licence and Community Standards Appeal Board (LCSAB) can be faxed, emailed or made in person or by courier to:
- Quasi-judicial board submissions
Location: Fourth floor, 1212 31 Ave. N.E.
Hours of operation: during regular business hours
More information is available online at calgary.ca/tribunals.
Fair Entry applications and application notification letters
Fair Entry applications
Applications for Fair Entry can be completed online at calgary.ca/FairEntry, faxed to 403-268-2596, or dropped off in-person at:
- Municipal Building
Location: 3rd Floor, 800 Macleod Trail S.E.
Hours of operation: Monday to Friday, 8 a.m. to 6 p.m.
- Calgary Public Library, Village Square Branch
Location: 2623 56 Street N.E.
Hours of operation: Monday to Thursday, 9 a.m. to 9 p.m.
Friday, 9 a.m. to 6 p.m.
Saturday, 10 a.m. to 5 p.m.
Fair Entry application notification letters
- If an email address has been provided, notification letters will be sent using that method.
- If no email address has been provided, applicants can check the calgary.ca/FairEntry website to view the current processing date or call 311 to inquire about their application status.
Calgary Parking – parking permits and parking violations
Payments are still required once you have a ticket. Tickets currently issued are being held, and the penalty has been frozen. Parking ticket payments can be made online at www.calgaryparking.com or in person at the following locations:
- Municipal Impound Lot located at 400 – 39 Avenue S.E. by cash, debit or credit card (check out our hours of operation)
- City Hall with City cashier if paying by cash, debit or money order/certified cheque.
Calgary Police Service – photo enforcement tickets
Due to the ongoing Canada Post disruption and to comply with legislative delivery of photo enforcement tickets via courier, the Calgary Police Service must include a subsequent court order with the legal documents. If you have any questions, please reach out to ticketcontrol@calgarypolice.ca.