Canada Post

Possible Canada Post mail delivery disruption

Operations during potential Canada Post mail disruption

In the event of a disruption in Canada Post postal service, The City of Calgary has made the following arrangements to ensure the continuity of customer service and business operations.

Many City of Calgary services are online. Online payments are accepted for some of these services, such as parking tickets, animal licences and home improvement project permits.

Payments to The City

Normal payment deadlines apply.

Banks and financial institutions

Payments can be made at most banks either in person or through the banks online or telephone banking systems for:

  • Utility bills
  • Property and business taxes
  • Animal licences
  • Corporate invoices

The Municipal Building – in person (cashier)

Payments can be made at The City of Calgary Municipal Building for:

  • ENMAX bills
  • Property and business taxes
  • Animal licences
  • Transit passes and tickets
  • Seniors bus passes
  • Low income and low income seniors bus passes
  • Parking tickets
  • Corporate invoices, other accounts payable

In person (cashier): 
Municipal Building
Location:
3rd Floor, 800 Macleod Trail S.E.
Hours of operation:
Monday to Friday, 8 a.m. to 4:30 p.m.

We accept cash, cheque or Interac only.

The City’s “drop box”

Municipal Building
Location: 3rd Floor, 800 Macleod Trail S.E.
Hours of operation: Monday to Friday, 6 a.m. to 6 p.m.

24-hour payment depository

Location: outside wall of The Calgary Municipal Building, 3 Street S.E.
Hours of operation: anytime

Tax advisory services

Municipal Building
Location: 3rd Floor, 800 Macleod Trail S.E.
Hours of operation: Monday to Friday, 8 a.m. to 4:30 p.m. 

Transit passes and tickets

Transit passes and tickets can be purchased in person at:

  • Customer Service Centres
  • City Hall Cashiers
  • Convenience and grocery stores (look for the sign on the front entrance indicating that they sell Calgary Transit fare products).

Seniors bus passes

Can be purchased in person at:

  • CT Customer Service Centre – Centre street platform
    Location: 125 - 7 Avenue S.E.
    Hours of operation: 10 a.m. - 5:30 p.m., Monday to Friday

  • CT Customer Service Centre – Bow Parkade
    Location:
     234 - 7 Avenue S.W.
    Hours of operation: 10 a.m. - 5:30 p.m., Monday to Friday

  • City Hall cashiers

  • Village Square Leisure Centre – Low Income Seniors pass only

Low income bus passes

  • CT Customer Service Centre – Centre street platform
    Location: 125 - 7 Avenue S.E.
    Hours of operation: 10 a.m. - 5:30 p.m., Monday to Friday

  • CT Customer Service Centre – Bow Parkade
    Location:
    234 - 7 Avenue S.W.
    Hours of operation: 10 a.m. - 5:30 p.m., Monday to Friday

  • City Hall Cashiers

  • Village Square Leisure Centre

Property and business assessment

Request for information forms

Most property owners (or their authorized representative) can respond to a request for property information online by following the instructions here: Assessment Request for Information (ARFI).

Payment of animal licences

In addition to the above payment methods:

Online

 Submit payments at pets.calgary.ca.

By phone

To obtain a new cat or dog licence by phone please call 311 from within Calgary or call 403-268-CITY (2489) from outside of Calgary.

Payment is accepted using VISA, MasterCard or American Express credit cards.

Note: If you wish to pay using a pre-paid credit card, please ask the 311 operator to transfer your call to Animal Services. 

In person

Animal Services
Location: 
2201 Portland St. S.E.
Hours of operation: Monday to Friday, 10 a.m. to 6 p.m.
Saturdays and Sundays, 10 a.m. to 4 p.m.

We accept cheque, cash, debit or credit card.

Planning and development inquiries

Home improvement project permits and business licences

Online

You can apply and pay for home improvement project permits that might require City approvals at www.calgary.ca/myHome. You can also apply online for your business licence and related permits online at www.calgary.ca/mybusiness.

In person

Planning Services Centre
Location: 
Municipal Building, 3rd Floor (800 Macleod Trail S.E.)
Hours of operation: Monday – Friday, 8 a.m. to 4:30 p.m.

Or contact: 403-268-5311

Utility bill inquiries

ENMAX, Water Services, and Waste & Recycling Services

For all utility account inquiries, including your current account balance, payment due date, and amount and day of last payment visit ENMAX.com for self-serve options. 

By phone: Contact ENMAX Customer Care Centre at 403-310-2010. Please have your account number available.

Copies of utility bills
Customers can sign up to access electronic copies of their utility bill at ENMAX.com or request a paper copy by visiting The City’s cashier on the third floor of the Calgary Municipal Building, 800 Macleod Tr. S.E., from 8 a.m. to 4:30 p.m., Monday to Friday.

City payments to suppliers

Call the Accounts Payable section of Finance at 403-268-2750, or contact APHelp@calgary.ca about outstanding payments to suppliers. Arrangements for suppliers to pick up City cheques can then be confirmed. 

Note: Picture ID will be required for cheque pickup.

City deliveries

The City will maintain its deliveries of critical material to Calgarians and businesses. For key deliveries, The City has arranged to work with external distribution services or courier companies. Where a delay in delivery will not have a major impact, it will be held back and re-assessed on an ongoing basis. Where appropriate, we will use fax and email.

Public hearing and quasi-judicial board submissions

Public hearing submissions

Citizen submissions concerning a matter being discussed at a public hearing may be hand delivered or couriered to:

  • 700 Macleod Trail S.E., Calgary, Alberta, T2G 2M3.
Or

Quasi-judicial board submissions

Submissions to the Assessment Review Board (ARB), Subdivision and Development Appeal Board (SDAB) and the Licence and Community Standards Appeal Board (LCSAB) can be faxed, emailed or made in person or by courier to:

  • Quasi-judicial board submissions
    Location:
    Fourth floor, 1212 31 Ave. N.E.
    Hours of operation: during regular business hours

More information is available online at calgary.ca/tribunals

Fair Entry applications and application notification letters

Fair Entry applications

Applications for Fair Entry can be completed online at calgary.ca/FairEntry, faxed to 403-268-2596, or dropped off in-person at:

  • Municipal Building
    Location:
    3rd Floor, 800 Macleod Trail S.E.
    Hours of operation:
    Monday to Friday, 8 a.m. to 6 p.m.
  • Calgary Public Library, Village Square Branch
    Location: 2623 56 Street N.E.
    Hours of operation: Monday to Thursday, 9 a.m. to 9 p.m.
    Friday, 9 a.m. to 6 p.m.
    Saturday, 10 a.m. to 5 p.m.

Fair Entry application notification letters

  • If an email address has been provided, notification letters will be sent using that method.
  • If no email address has been provided, applicants can check the calgary.ca/FairEntry website to view the current processing date or call 311 to inquire about their application status.

Calgary Parking – parking permits and parking violations

Residents may continue to apply for residential parking permits online at www.calgaryparking.com or by emailing rpp@calgary.ca.

Payment for residential parking permits and parking tickets can be made online at www.calgaryparking.com or in person at the following locations:

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