Mobility Status Reports
Every year the Mobility Department puts together a status update that includes a series of measures to highlight the performance of our transportation systems and help us improve on service delivery. This provides a snapshot of what is happening on The City’s transportation system over the past year and is used to help plan for improvements.
Full Mobility Status Reports
Highlights from 2024
Activity around Calgary has returned to normal after the restrictions seen during the COVID-19 pandemic. Travel patterns have not returned to normal, but they are beginning to form into new patterns. We are also seeing traffic volumes remaining stable, and most of the traffic volume increases are related to growth in The City. Calgary has experienced two years of high population growth, which also has an impact on travel behaviour.
Transit ridership continues to increase and is expected to increase in 2025 and beyond. This is a result of Calgary Transit’s investments in service levels and safety.
| Transit measures | 2021 | 2022 | 2023 | 2024 YTD (Oct) |
|---|---|---|---|---|
| Total transit ridership | 31 million | 57 million | 90 million | 75 million |
| Annual revenue | $83 million | $126 million | $154 million | $120 million |
| Vehicle 2-way average weekday volumes | 2021 | 2022 | 2023 | 2024 YTD (Oct) |
|---|---|---|---|---|
| 5 Avenue Flyover (1 way) | 30,050 | 34,830 | 36,120 | 36,630 |
| Louise Bridge | 6,790 | 8,110 | 8,480 | 8,280 |
| Glenmore TR Causeway | 62,630 | 65,440 | 67,790 | 68,920 |
| McKnight BV west of Deerfoot TR | 22,580 | 23,190 | 24,370 | 24,380 |
Innovation to improve the services we provide to Calgarians
Mobility continually reviews how we provide services. The needs of Calgarinas change over time and it’s important that we ensure we are providing the best service possible.
Some of the key projects and work Mobility has done this year include:
- The City of Calgary completed missing links projects in several communities across Calgary to improve connections and safety.
- Innovation in pothole repair: The City has explored all-in-one pothole patchers and infrared seal coating trailers and we continue to retain small paver equipment.
- Winter maintenance: City Council has approved a new Winter Maintenance Policy to enhance snow and ice management. The policy aims to improve safety and improve service levels.
- Enhanced snow clearing trial: During the 2023/24 season the response time to clear Priority 2 routes was reduced 36 hours to 24 hours.
- Transit shelter and bench program: $3.2 million of the $5 million Customer Amenity Enhancement Program budget has been allocated for the purchase and maintenance of an additional 200 shelters across The City.
We are on track in providing services that are important to Calgarians
Many maintenance activities are driven by service requests submitted by Calgarians. The number of service requests to key Mobility services continues to increase.
| Measure | 2021 | 2022 | 2023 | 2024 YTD (Oct) |
|---|---|---|---|---|
| Roadway maintenance | 3,150 | 3,040 | 4,190 | 3,150 |
| Pothole maintenance | 3,380 | 2,680 | 7,640 | 10,840 |
| Potholes repaired | 19,830 | 16,080 | 33,490 | 34,550 |
| Snow and ice control | 6,870 | 5,690 | 8,380 | 6,870 |