What we've heard

Resilience, transparency, alignment, legislative compliance and risk reduction are the value characteristics of our service. Delivering on these value dimensions helps build confidence and trust in the organization which is essential for strong relationships with citizens, businesses, partners, Indigenous communities and other orders of government.

Research has shown that people believe this is a good time to invest in infrastructure projects, Calgary’s downtown, and programs and services designed for specific groups. Calgarians feel The City has an obligation to help support the economy in what-ever way possible; but there is a perceived opportunity for improvement in supporting a business- friendly environment.

Customers expect commitments made to our Indigenous communities honoured; and empowered staff that reflect the diversity of the community.

What we're watching

• The primary focus of Corporate Governance is to ensure awareness and action to address the rapid changes and emerging issues arising in the current environment where change is increasingly volatile, uncertain, complex and ambiguous.
• Issues include declining trust in government, uncertain and unpredictable funding, regional tensions, reconciliation, economic conditions, climate change, aging infrastructure, social inequity, service downloading, the impact of leadership changes and the state of relationships with other orders of government.
• The City also must remain diligent in balancing the need to adhere to corporate governance requirements with the desire for a nimble, modernized and innovative organization that provides transparency in decision making and supports outcome focused and empowered employees.