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311 Calgary. Your connection to The City. Anytime. Anywhere. Whether you’re a resident, a business owner, or a visitor, your connection to The City is at your fingertips.
When to contact 311 Calgary
Emergencies - Call 911 - for life threatening emergency assistance (fire, ambulance or police).
City services - Call 311 - for City information and non-emergency and non-law enforcement related services (e.g. bylaw-related issues, potholes, street cleaning, tax account inquiries).
311 Calgary FAQ - frequently asked questions
Know your numbers: who to call
311 Calgary brochure
How to contact 311 Calgary
Online
Use the online form to request information or a service. Do a keyword search or browse services by type.
311 online
Call
Call 311 anytime. You can access our telephone service in many languages.
Outside Calgary: 403-268-CITY (2489)
TTY services: 403-268-4TTY (4889)
Track your request
Track your request status by using the Service Request (SR) number generated after your submission via our website, our mobile app, or by calling 311.
311 Service Request Live Map
See 311 service requests from across the City on the 311 Live Map. Zoom in on requests to see the location, what the request is about and what work we've completed.
Currently, you can view 19 road-related service requests. We'll be adding more services to the map over time based on your feedback.
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