Cleaning Services - business guide
Before you apply
Do you need to register your business?
We encourage all businesses operating in Calgary to register their business with The City of Calgary.
All businesses operating from a location in Calgary are required to obtain location approval for their business, even if a licence is not required. Location approval helps ensure that the space you are operating has been approved for your business and is safe for all occupants.
If your business requires a business licence, registration will occur at the same time as applying for your licence. If you wish to register your business with the City of Calgary, please apply online.
Do you need a business licence?
These businesses clean the interior of offices, homes and other premises. It also includes washing the exterior of a building. Dry cleaning services and laundromats also require municipal licensing.
MyID business account
If you have a myID business account, you can get a digital copy of your business licence through email.
To learn more and to sign-up, visit myID business account.
Examples of businesses that do require municipal licensing:
Do
- Housekeepers
- Cleaners
- Residential cleaning
- Commercial cleaning
- Window washing
- Chimney and furnace cleaning
- Pressure washing exterior windows and walls
- Janitorial and caretaker services
- Laundromats
- Dry cleaning plants
Examples of businesses that do not require municipal licensing:
Don't
- Pest control and exterminators
To speed up the business licence approvals process, customers with a myID business account can receive a digital copy of their business licence via email. Customers applying for a new business licence or renewing an existing licence can use this service. To learn more about the benefits of a myID business account, please visit myID business account (calgary.ca).
Rules and regulations
Provincial licence requirements – pest control
Pest control businesses must register with Alberta Environment at 403-297-7602.
Provincial licence requirements – door-to-door salespeople
Certain business activities such as door-to-door solicitation of business services require provincial licensing as a direct seller. Contact Service Alberta at 1-877-427-4088 for details on obtaining a provincial licence.
When applying for your provincial licensing through Service Alberta, you will be asked to identify your business as either a prepaid contracting business or a direct seller.
A prepaid contracting business:
- Solicits, negotiates or concludes prepaid contracts in person at any place other than the sellers’ place of business, and
- Accepts money before all the work is done and/or the services are provided
A direct seller:
- Solicits, negotiates, or concludes sales contracts in person, at any place other than the seller’s place of business
You can present your provincial licence in person at the Planning Services Centre, fax it to the Business Licence Division at 403-537-3034 or email it to licencedivisionteam@calgary.ca.
Fees
For business licence fees, see the Business Licence Fee Schedule. The business licence fee schedule is broken down by licence type. If your business requires multiple licence types, the highest category fee will be charged.
These fees do not include the costs related to required permits to meet land use approval, or any third-party approvals or inspections that may be required to obtain your licence.
Apply
Prepare your application
Once you know how and where your business will operate, you’re ready to apply.
For a smooth application, make sure you know the following information:
- Business Activities
- Location of Business
- Fee payment at the time of application*
- Ownership
- Name of Business
- Contact information for the business and owner
- If you are applying online, a myID account
Tips for a smooth application process
Before you apply
Before you apply
- Put together a cost and timeline estimate.
- Confirm the requirements needed to operate from your selected location:
- Is your type of business allowed to operate from your chosen location (is the Use listed in your Land Use District)
- What type of Permits do you need as part of your Location Approval? See location approval.
- Do you need to apply for a development permit or tenancy change as part of your Location Approval?
- Does the space require any upgrades to comply with Building and Fire Codes?
- Are you doing construction yourself or hiring a contractor?
- Do you need to apply for a building permit as part of your Land Use Approval?
- Do you need approval from the property owner before making changes to the space?
- Hire the appropriate contractors for the project.
- Are your contractors licensed
- Can your contractors pull the right trade permits to work on your business?
After you apply
After you apply
- Submit all required documents as soon as you have prepared the permit requirements
- If your Business needs a Development and Building Permit, submit the Development Permit first and wait for a decision prior to submitting your Building Permit
- If your Business needs a Building Permit, submit all necessary Building Permit requirements
- Follow-up on requests for further information
- Book and complete your Inspections if a Building Permit is required
- Book and complete your Health and Fire Inspections once the Building Permit is complete
Need help? A business experience representative can help you determine what approvals you will need. Contact The Planning Services Centre.
Apply for your licence and required permits
To apply online, you need a myID account. Create a myID account.
Apply in person
Once you have gathered all required documents, you can apply for your permit in person by visiting the Planning Services Centre.
After you apply
What approvals do you need?
After you submit your application online, you will get a confirmation email summarizing your application. It will include your Business Identification number (BID) and your next steps. If you do not get this email, check your junk email folder and then contact the Planning Services Center if you still did not receive it.
Once you apply for your business licence, you must complete your outstanding approvals before the business licence is issued.
The approvals you will need for your licence are:
You will be contacted by a file manager to review your application and provide you with next steps.
Required
| Licence type | Land use | Police | Fire | Health | Provincial | AMVIC | ID card |
|---|---|---|---|---|---|---|---|
| Cleaning service | |||||||
| Fabric cleaning | |||||||
| Contractor | |||||||
| Furniture refinishing | |||||||
| Manufacturer |
Land use approval
All businesses in Calgary require land use approval. Each space in a building has its own specified, approved use that cannot be changed without an approval, permit or both.
To view the allowable uses within a land use district, refer to the Land Use Bylaw. To determine the land use district of a property, visit myProperty.
You can also refer to Commercial, industrial and mulit-residential for more information, or contact our Planning Services Centre at 403-268-5311 to investigate land use approval for your business.
Calgary Police Services approval
This licence type requires recommendation by the Calgary Police Service through the Police Information Checks unit. Approval is completed by the Calgary Police Service and is initiated on your behalf through your business licence application. Please note that previous police checks cannot be used as a substitute for this approval process.
You are required to provide two pieces of valid, government issued identification, one of which must contain photo identification (ID).
You can show your ID:
- In person at the Planning Services Centre:
3rd floor
800 Macleod Trail S.E.
Calgary, AB
- By email: licencedivisionteam@calgary.ca
- By fax: 403-537-3034
Please reference your Business ID (BID) in the email or fax.
Please note: for licenses requiring a statutory declaration or a City-issued ID card, proof of identification must be shown in person.
This approval generally takes about two weeks.
Acceptable forms of government issued photo identification include:
- driver’s license
- passport
- Alberta photo identification card (issued through registry offices)
- firearms license
- Nexus card
- permanent resident card
- Secure Certificate of Indian Status card (federally issued)
- aviation document booklet
- certified refugee protection claimant document
(For youth between the ages of 12 to 15 years old who cannot provide any of the listed photo identification options, a student photo ID will be considered).
Acceptable forms of government issued identification include:
- provincial health care card
- birth certificate
- marriage certificate
- immigration documentation (includes valid document issued by Immigration and citizenship Canada)
- citizenship card
- citizenship certificate
Fire Prevention Bureau approval
Most businesses that operate from commercial premises require an inspection from the Fire Prevention Bureau before the licence can be issued.
If a business licence is for a low fire-risk licence type, it can be issued if only the Fire approval is outstanding. Low fire-risk businesses need to have the fire inspection within 30 days of their licence being issued.
Before you book your inspection, you must be ready for business, which means:
- Applicants must be in possession of the space/site
- The business is ready to serve customers (e.g. shelves are stocked and fixtures are in place)
| Business Licence Approval Type | Timeline |
|---|---|
| Fire inspection | 5 business days |
To book your inspection contact 311 with your Business Identification (BID) number to request a Fire Inspection for Business Licence (call 403-268-2489 outside of Calgary) .
It can take up to 5 business days for an inspector to visit the space.
See the Fire Department Business Licence Checklist to see what is required for your inspection.
The Fire Prevention Bureau will notify the Licence Division with the results of the inspection.
This inspection must be performed by the Fire Prevention Bureau inspectors. This approval is in addition to any inspection done by the firefighting division, such as the occupancy inspection completed on your building permit.
Provincial licensing approval
Certain business activities require provincial licensing in addition to your municipal business license. These activities have been identified as licence types on the chart above (see required approvals chart).
Contact Service Alberta at 1-780-427-4088 (or toll free in Alberta only at 1-877-427-4088) and provide details of the licence types you are currently applying for with The City of Calgary. Service Alberta will direct you to the appropriate provincial contact which will provide further direction in regard to fulfilling the provincial licensing requirements necessary for obtaining your municipal business licence.
Provincial licenses must be submitted to The City’s licence division to obtain the municipal license.
You can present your provincial licence:
- In person at the Planning Services Centre:
3rd floor
800 Macleod Trail S.E.
Calgary, AB
- By email: licencedivisionteam@calgary.ca
- By fax: 403-537-3034
After you have obtained all your approvals, your Business Licence can be issued to you.
Check the status of your application
After you submit your application online, you will get a confirmation email with a Job Access Code (JAC).
To track your application and check its status, enter your Job Access Code in Vista.
If you need help or have questions, contact our Planning Services Centre.
Get a copy of your licence
As part of The City’s efforts to accelerate the business license approvals process, customers with a myID business account can receive a digital copy of their business licence via email. This is available to customers applying for a new business licence or renewing an existing licence. To learn more about the benefits of a myID business account and to sign-up today, please visit myID business account.
Lost or damaged licences
If your licence is lost or damaged and you require a new copy, duplicate licences can be requested through apply.calgary.ca/managebusiness or by contacting the Planning Services Centre. Customers with a myID business account can now receive a duplicate copy of their business licence via email.
Licence not received in the mail
If you prefer to receive a mailed copy of your business licence, you can select this option by requesting a duplicate copy online or by calling the Planning Services Centre. Paper duplicates are offered free of charge at this time. Please allow about two weeks to receive your licence in the mail. If you have not received it within this timeframe, please contact the Planning Services Centre.
When does your licence expire?
Business licenses expire one year from the issuance date. You’ll get a notice in the mail 45 days before your licence expires to notify you of the expiry date. To renew your licence, see licence renewals.
Renewing your business licence
Your business licence needs to be renewed every year to remain active. We will mail you an invoice 45 days prior to payment being due. How you choose to pay for your renewal will affect when we receive the fee, so please allow sufficient processing time.
Payment options
Online renewal
To renew your licence online, sign into your myID business account and manage your business at apply.calgary.ca.
If you do not have a myID business account, you will have to create one first.
Other payment options
Online banking
Please note the following items from your invoice; they are required for online payment:
- Payee: when setting up the payee on your online banking, choose payee CALGARY (CITY OF) - CORPORATE INVOICE. Please note that different banks may have a different variation of the spelling, e.g. Calgary (City): Corporate Invoice. If you are not sure that you selected the correct payee, confirm with the bank.
- Payee account number: some banks or institutions may refer to this as the accounts receivable number (A/R#). Use your customer number on the invoice. If you are unable to find your customer number, contact the Planning Services Centre.
In person
Planning Services Centre
Third floor, Municipal Building
800 Macleod Tr S.E. Calgary, Alberta
Over the phone
To renew your licence over the phone, please call (403) 268-5311. Please note, we only accept credit card as a payment method over the phone.
Mail - please include Business ID
The City of Calgary
Licence Division
PO Box 2100 Station M (#8043)
Calgary, AB T2P 2M5
Home Occupation Class 2 renewals
To renew your Home Occupation Class 2, sign into your myID business account and manage your business online at apply.calgary.ca. If you do not have a myID business account, you will have to create one first.
Business licence fees
When setting up a new licence, applicable fees apply. Fees are based on the licence type and whether the business is home-based or commercial-based. Business licence fees are non-refundable and non-transferable. Fees are subject to change the next calendar year.
What happens if you don’t renew your licence?
If a licence is not renewed, it will expire. When a licence expires, it cannot be reinstated, and full fees will be charged to apply for a new licence and you will need to obtain all new licence approvals.
Make changes to your business
Business licences are specific to the owner when the business was applied and are non-transferable from one person or entity to another.
You can make some changes to your business, including:
- Moving your Business
- Change your mailing address
- Changing your Trade Name
- Updating your Ownership (sole proprietor or partnership to corporation) * conditions apply
See manage your business for more information.
Planning Services Centre
Hours:
Monday - Friday
8 a.m. - 4 p.m. (MT)
Live chat:
calgary.ca/livechat
Call:
403-268-5311
In person:
Planning Services Centre,
3rd floor, Municipal building
800 Macleod Trail SE
Book an eAppointment for in person services at appointment.calgary.ca