311 Calgary
311 Calgary. Your connection to The City. Anytime. Anywhere. Whether you’re a resident, a business owner, or a visitor, your connection to The City is at your fingertips.
From reporting a pothole, reporting a damaged city tree, enquiring about taxes to sharing feedback, 311 makes it easy to request City services 24/7 by phone, mobile app and online.
View our most popular service requests on the 311 Live Map.
The Calgary 311 app is getting an update
The next time you open your Calgary 311 app on your mobile device, it may look different. As of May 2025, the Calgary 311 app will offer full compatibility with current devices and new features, such as real-time updates, multiple photo uploads and a City news feed.
If apps on your mobile device update automatically, the new Calgary 311 app will download and update automatically as well.
As part of the upgrade, the current 311 app will be discontinued, and an updated version will be available on both Apple and Android stores.
Find out more at calgary.ca/311app, including the app FAQ and user guide.
When to contact 311 Calgary
Emergencies - Call 911 - for life threatening emergency assistance (fire, ambulance or police).
City services - Call 311 - for City information and non-emergency and non-law enforcement related services (e.g. bylaw-related issues, potholes, street cleaning, tax account inquiries).
311 Calgary FAQs - frequently asked questions
Other services
Power outage reporting and status -
see ENMAX power outages or call 403‑514‑6100
Parking - call Calgary Parking at 403‑537‑7000 or 1‑888‑544‑4011
Bus / Train - call Calgary Transit at 403‑262‑1000
How to contact 311 Calgary
Online
Use the online form to request information or a service. Do a keyword search or browse services by type.
Mobile app
Use our free Calgary 311 app.
Download: iPhone/iPod/iPad • Android
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Call
Call 311 anytime. You can access our telephone service in over 300 languages.
Outside Calgary: 403-268-CITY (2489)
TTY services: 711 and request 311 if calling within Calgary.
Callback service - If the anticipated wait time is more than one minute, you will get the option for us to call you back. Feature available from 8 a.m. to 4:30 p.m. seven days a week.
Access language translation for 311
Other language options for the video
311 service request live map
See 311 service requests from across the City on the 311 live map. Zoom in on requests to see the location, what the request is about and what work we've completed.
Currently, you can view 19 road-related service requests. We'll be adding more services to the map over time based on your feedback.