Along with offering better service and new features, the update is required to ensure continued compatibility with your mobile device. 

If the apps on your smart device update automatically, the Calgary 311 app will download and update automatically. If you usually update your apps manually, you can visit your mobile app store page and download it to your device.

Yes. Your ‘Location Service’ or GPS needs to be enabled on your Apple or Android device to allow our 311 Calgary mobile app to detect your location. The phone’s GPS will identify and will auto populate the location of your request. If you wish to report a concern at a different location than your current one simply click on the location field and drag the map until the cross hairs are directly over the location of the concern.

How to enable ‘Location Services’ or GPS on your smartphone:

• Go to ‘Settings
• Tap on ‘Privacy,’
• Choose ‘Location Services,’
• Scroll down to 311 YYC or 311 Calgary and change the settings to ‘On’

Profile is where you can enter your contact information: name, email and/or phone number. Voluntarily entering your contact information into the 311 app will save you time and effort when making future requests and allows 311 to contact you with follow up questions and updates. Your information is for internal use only and will not be shared with the public. You only have to enter your contact information once on each device. When you submit future service requests on the same device your personal contact information will be automatically added to your request. 

Sharing your request allows other website or app users to see that the request has already been reported. If you select the "on" setting, other users can see a list, map or photos of the last 100 service requests submitted. If you enable sharing, your contact information will not be shared with other users, only the information relevant to the service request. Select “off” if you do not wish to share the information from your service request.  The spot311.calgary.ca website also allows the public to view a list of requests that have been submitted. 

311 Calgary is a taxpayer funded service for the benefits of all Calgarians. There is no charge to request information or service from The City of Calgary. Once the request is sent to the appropriate department for action, applicable fees for licensing, permits or purchasing a product may be required in order to fulfill your request.

Depending on the time of year, there over 90 service requests available on the 311 app. The City will continue to add both features and services to the app in the future.

App users can ask for assistance, request information and report concerns and issues anywhere in Calgary, including safety and bylaw concerns, property tax information, potholes, licensing, inspections as well as apply to The City’s Fair Entry program. 

While certain services on the app change seasonally, here is a sample of what’s available:

• Snow & Ice: Report snow and ice on roadways and pathways; report snow and ice not shovelled from City sidewalks (adjacent to private land) 24 hours after snow has stopped falling.
• Garbage & Debris: Report or request clearing of debris from City roadways and clearing debris found in backlane/sidewalk/boulevard; report garbage concerns in a park; report maintenance concerns on private property
• Graffiti: Report graffiti concerns on private, public property, utility boxes, utility poles, mailboxes, news and courier boxes.
• Long Grass and Weeds: Long grass or weeds (higher than 15 cm or 6 inches) on private property, parks and along public thoroughfares and on residential medians.
• Parks & Trees: Report irrigation, pathway and tree concerns (maintenance and tree protection from development).
• Roads Maintenance: Report cracks, potholes or uneven surfaces requiring repair; street cleaning; sidewalk, curb and gutter repair; request pick-up of dead animal from roadway.
• Roads Traffic Signal Lights: Report traffic signal devices where there is a timing concern or report a traffic signal or pedestrian signallight which requires repair.
• Sign Infractions and Traffic Signs: Report sign maintenance issues on fixed or permanent traffic signage and poles along roadways; requests for new road-markings and crosswalks (no flashing lights); report temporary sign infractions on boulevards.
• Street & Park Lights: Report streetlight maintenance or damage (along roadways) or lighting concerns within a park
• Taxi, Limousine & Business Licence: Report a taxi or limousine compliment; taxi or limousine concern; business licence concern.
• Water & Sewer: Report catch basin and catch basin grate concerns; a fire hydrant issue; manhole damage or discharge; manhole too high or low.
• Other: Report other concerns not listed on the 311 mobile app.

NOTE: Parking offences are handled by reporting directly to Calgary Parking. Phone 403-537-7100 (select option 2) 24/7.

The Calgary 311 phone line offers service in over 200 languages. Multi-language service will be introduced on the Calgary 311 app in 2026. 

The Calgary 311 mobile app was launched on May 7, 2013. 

We’re here to help. For any technical issues, please use the 311 Contact service request to describe your concern as well as provide contact information. A 311 representative will follow up within 10 days.

You can also submit service requests online via the 311 web portal.

In responding to your request, service requests are usually passed along from Calgary 311 to another part of The City for action and resolution. This sometimes results in the initial intake request being marked as completed as the request is transitioned to another system in The City for action. The City has established new criteria for closing service requests. These guidelines will help align how requests are handled across City services, improving the customer experience for Calgarians.

After 311 sends your service requests the right City department for action, you can always check the status of your request through the 311 app, online, or by calling 311.

The City is working on improving the customer experience with City service requests initiated through 311, aiming to provide better, faster, and more information to customers on what happened with their request and how it was addressed. With over 470 unique service requests, we’ve started making improvements in some areas, like using clearer language in the intake process and letting customers know how their request was handled once it's closed.