myID business account FAQs

myID is an online service that provides individual and business owners access to multiple City services using a single account. Find out more about myID business accounts and how to sign up for them here.

• Can one type of account be converted into another type?

To sign up for a myID business account, you have to first sign up for a regular/personal myID account. It is then converted to a business account during the business validation process, and once converted, cannot be changed back to a regular/personal myID account.

• Why do I need to provide my email address?

When you register for a myID account, we will email you a temporary password to activate the account. If you forget your username or password, we send notification messages to your email address registered with myID.

Please note: myID will only send emails for registration, activation or password resets reasons.  

• Why do I have to check “I'm not a robot”? 

As an added security measure, and to prevent automated attacks, many sites use this image selection challenge that only humans can read and computer programs cannot.

• The “Create” button is disabled. Why? 

The “Create” button will be enabled when you agree to the 'Terms of Use' by clicking the check box provided.

• My business has many employees. How should we register with myID? 

Individuals from your business who need to interact with City online services on behalf of your business will need a myID account. myID offers two types of accounts for businesses.

The head of the business (or the person with hiring authority) should sign up for a myID business administrator account for themselves and then create business user accounts for employees who require access.

myID business administrators have the authority to create and close their or other business user or business administrator accounts when employees join and leave the business.

Multiple myID business administrator and/or business user accounts can be created per business.

It is the responsibility of the business to close accounts and prevent unauthorized access from departing employees.

Please note: myID accounts will expire if there is no activity for a two-year period.

• Can I login to my myID account using my email address?

With the recent upgrade to the myID system, users can only login to their myID accounts with their username, as using an email address to login is no longer supported. Previously, users could choose to login to their account with their email address or username. This change is to conform with the Microsoft cloud platform for external users.

• How do I unlock my account?

myID will lock an account for 30 minutes after five consecutive failed sign in attempts. You can unlock the account by resetting the password or using the unlock account link provided in lockout notices sent to your registered email address.

• I forgot my myID username. How do I find out my username?

On the Sign in screen, select “Forgot your username?” Your myID username sent to your email address registered with myID.

• I forgot my myID password. How do I reset my password?

On the Sign in screen, select “Forgot your password?” A password reset email will be sent to your email address registered with myID.

• How do I report issues or suggest enhancements?

Contact 311 to report any issues are experiencing or enhancements you would like to see.